In a direct demonstration of its leadership as Nigeria’s most customer-friendly telecoms operator, Etisalat, recently hosted customers on its network to a Customer Forum at Eemjim Hotel Uyo, the Akwa Ibom State capital. The regional Customer Forum is an interactive feedback session aimed at engaging customers to serve them better and deepen relationships.
Etisalat began the customer forum in 2010 with the objective of engaging with customers and receiving valuable feedback on the quality of service delivery as well as product propositions and services. Since inception, the forum has hosted customers in Lagos, Abuja, Port Harcourt, Calabar, Enugu, Benin, Ibadan, Kaduna, Warri, Onitsha and Akure.
Speaking at the session, Director, Brand and Experience, Elvis Ogiemwanye, said the Forum is a true reflection of the value the company places on its customers and how desirous it wants to help them achieve more in life.
“As the leading customer-focused company, we make it our duty to feel the pulse of our customers regarding the products and services we offer. We are keen to understand how best they want us to serve them. So, the forum enables us to meet with them, hear their views on our offerings, products and services and then respond to these needs in the best ways that would positively impact on their lifestyles,” he said.
Also speaking, the company’s Head, Consumer Segment, Idowu Adesokan, highlighted the company’s commitment to continuously improve the experience of customers on the network in keeping with the company’s tradition.
His words, “Since we started operations almost eight years ago, we have consistently developed systems that guarantee our customer’s best value for their money on our services and products. The forum provides us first-hand information on the experience of our customers and empowers us to address their concerns including modifying existing products and services or introducing more innovative ones.”
Meanwhile, customers who attended the Forum have commended the operator for its bespoke range of products and services.
Mr. Okon Obiosio, Director of Climate Change, Ministry of Environment, Uyo, applauded the company for the offerings which have become the unique hallmarks of the operator. “My personal experience on the network has been excellent. I feel they have their customers at heart and are doing their best to satisfy their customers. The feeling is that of a family and I relish it,” he said.
Another customer, Prince Ekemini Eberefiak, expressed delight at the honest way the operator deals with its customers. His words, “I commend the company’s management for their openness to us. We were able to talk like any good family would. We have shared with them our experiences on the network as well as our expectations. We believe they mean well and would greatly add more value to our lives and as well help us achieve more. I like the network.”
Other notable team members at the event include Ken Ogunjiofor, Vice President, Consumer Sales and Service; Abdul Adegbuyi, Director, Network Operations; Ijeoma Okeke, Head, Contact Centre Operations; Taiwo Embassey, Regional Head, Retail Sales, South-South and South-East; Valentine Amadi, Head, Technical Customer Support Services and Dayo Adenipekun, Manager, Quality Assurance and Testing.
*Photo shows (l-r)Director, Brand and Experience, Etisalat Nigeria, Elvis Daniel; Director, Radiologist, University of Uyo Teaching Hospital, Iniobong Ekanem; Idara Etuk and Head, Retail Sales, South-South and South-East Region, Etisalat Nigeria, Embassey Taiwo, at the Etisalat Customer Forum held in Uyo, Akwa Ibom State recently.