By Foster Obi
The Airport Council International (ACI) World has awarded Nnamdi Azikiwe International Airport Abuja the Airport Service Quality (ASQ) Award 2020 based on customers judgment as the Best Airport by Size and Region (5 to 15 million passengers per year in Africa).
A press statement signed by Henrietta Yakubu, General Manager, Corporate Affairs said this award represents the Federal Airports Authority of Nigeria (FAAN) commitment to continuously improving customer experience across all our airports, adding, “The recognition comes at a time when we are geared towards ensuring seamless airport facilitation with the opening of new terminals and upgrading of our current infrastructures across board.”
According to the statement, despite a turbulent year plagued by COVID-19 induced financial struggles, the authority has endeavored to prioritize customer satisfaction while ensuring that health and safety remains topmost.
FAAN MD/CEO Captain Rabiu Yadudu accepted the award on behalf of the Authority and restated FAAN’s commitment to ensuring the safety, security and comfort of passengers at all airports across the country.
ACI World is a non-profit organization representing the world’s airports with regional offices around the world.