—Adopts Temporary Measures for Enquiries, Complaints
By Foster Obi
The Pension Transitional Arrangement Directorate (PTAD) said it has suspended the verification of pensioners exercise till further notice. The Agency noted that this as a result of the current COVID-19 pandemic and restrictions imposed to stop the spread of the virus. It rather asked Pensioners to send any enquiries on verification to the email: firstname.lastname@example.org
The Agency also noted that enquiries and complaints will be treated by phone and email until such a time that it is safe for pensioners to visit the offices as follows:
By Phone:Monday to Friday (9am – 2pm)
0800-2255-7823 (Toll Free), 0908 271 5232, 0908 271 5236, 09 – 4621700, 09 – 4621721, 09 – 4621722
Pension Transitional Arrangement Directorate (PTAD) is responsible for the pension administration of the Defined Benefit Scheme (DBS). PTAD was established to address the numerous pensioners’ complaints that bother on issues such as non-payment of monthly pension, short payment of pension and gratuity, removal of name on pension payment voucher, non-payment of harmonized pension arrears, irregular payment of federal pensions and non receipt of pension after retirement, etc.
Empowered by Section 30, Sub Section (2a) of the Amended Pension Reform Act, 2004, and it will take over the management of three of the offices presently running the old pension scheme. These are the Civil Service Pension Department, the Police Pension Office and the Customs, Immigration and Prisons Pension Office (CIPPO).