By Foster Obi
The Enugu Electricity Distribution PLC (EEDC) is wishing her esteemed customers an enjoyable and memorable Christmas and New Year celebrations, assuring them of improved service delivery and technical support during the festive period.
This assurance was contained in a statement issued by the Head of Communications, EEDC, Mr. Emeka Ezeh in Enugu on Monday.
Ezeh said that the company has made efforts to improve and rehabilitate its network, citing relief transformers and replacing failed ones to ensure customers enjoy supply during the festive period.
He equally warned customers against activities of fraudsters who are in the habit of defrauding unsuspecting customers of their hard earned money during this period of the year. He cited a recent incident at a community in Enugu where they were defrauded of the sum of Five hundred thousand Naira, after someone promised to help them wipe off their outstanding debts.
Ezeh therefore reiterated that outstanding bills cannot be wiped off and encouraged customers to be vigilant, look out and report any suspected activity or person to the nearest EEDC office.
The statement also advised customers to protect electrical installations within their neighborhood from vandals, as the rate of vandalism is on the rise. “These vandals who usually vandalise armoured cables, feeder pillar units, conductors, transformer oil, and in some cases the entire transformer, always deprive our customers’ access to power supply once their electrical installations are attacked,” Ezeh noted.
He promised customers of technical support during the festive period, adding, “Both our technical and operations team will be on ground at our District Offices to attend to faults that might occur during the holiday period. Customers are therefore encouraged to make use of our 24/7 Call Center facility in reporting faults by simply dialing 084 700 100.”
The statement also encouraged customers to take advantage of the alternate payment channels to make their payments during the holiday period. “These include the collection agent locations within their neighbourhoods as well as its Energy Pay (online) payment platform via www.enugudisco.com, it noted.
Ezeh said that receipts must be obtained for every payment made, with a complementing SMS alert confirming such payments.
