The House of Representatives Committee on Power recently engaged customers at the Kano Electricity Distribution Company, Kano on issues affecting quality of services to Nigerians.
While commending the distribution company, customers experienced concerns about a handful of challenges from metering, unwarranted bills and erratic power supply.
On billing, one of the customers noted that “people with meters are the people that are paying much more than those without meters. A lot of the people that are without meters are enjoying free light so that is why there is a need for them to have statistics of the people that they are supplying electricity.”
The Managing Director of Kano Electricity Distribution Company, Dr Jamil Isyaku Gwamna reiterated the company’s commitment to ensuring that customer satisfaction is key while responding to the metering issue.
“We take their complaint very seriously, which include the issues of metering and over-billing, quality of supply. We will definitely address them because some of these issues are not just confined to us but they are TCN (Transmission Company of Nigeria) related. It is a value chain. I told the House Committee on Power that meters are free, nobody should pay a kobo for meters or queue. We have close to 70,000 out target and we have gotten another 100.”
Dan Asuquo, Chairman of House of Representatives Committee on Power, said they are responsible to make sure there is harmonious relationship and confidence building between the consumers and operators.
“Estimated billing and infrastructural decay within the networks of distribution companies amount to bad service and exploitation of Nigerians which Nigerians are complaining about. As representatives of Nigerian people, we are here to resolve and see things firsthand to be able to create a harmonious relationship and confidence building between the consumer and operators.” (Channels TV)
